Privacy & Policy

PRIVACY POLICY – Media Connect advertising & marketing

1. Introduction
This Privacy Policy describes how Media Connect advertising & marketing , a sole proprietorship in India, collects, uses, shares, and protects personal and business information through its advertising, messaging, and marketing services. By using our Services, you consent to the collection and use of your information as described herein, in compliance with Indian data protection laws, Meta (WhatsApp Business) data policies, and RCS Messaging privacy standards.

2. Information We Collect
We may collect the following types of information: 

a. User Information
Name, business name, email address, phone number, and billing details. Verification documents required for Meta or RCS onboarding.
b. Device Information
IP address, browser type, device identifiers, and usage logs. Operating system and communication metadata.
c. Cookies & Tracking Data Session cookies to maintain user logins.Analytics cookies to improve website performance.

d. Message Data
Message content, templates, delivery logs, and metadata associated with campaigns sent via WhatsApp, RCS, or other channels. Such data is encrypted and retained only for service-related purposes.

3. Purpose of Data Collection
Media Connect advertising & marketing collects and processes information to:

Provide and improve our messaging and marketing services.
Authenticate client identity and ensure compliance with Meta and telecom regulations.Deliver campaign analytics and reporting. Process payments and prevent fraudulent activities. Maintain communication with clients for service updates and support.

4. Consent for WhatsApp & RCS Data Processing
By using our Services, you explicitly consent to the collection, processing, and transfer of data as required by Meta’s WhatsApp Business API and RCS Messaging platforms. All message and user data processed through WhatsApp or RCS are encrypted and handled according to respective platform standards. Media Connect advertising & marketing does not access or store end-to-end encrypted message content beyond metadata required for delivery confirmation.

5. Legal Basis for Processing
Our data collection and processing activities are based on the following legal grounds:
User Consent for communication and marketing. Contractual Necessity for delivering subscribed services. Legal Obligations under Indian data and telecom laws. Legitimate Interests for improving platform security and service quality.

6. How We Use Collected Data
Your data is used to:
Manage account registration and authentication. Facilitate message delivery through Meta or RCS. Analyze campaign performance. Communicate service updates and billing information. Comply with platform and government audit requirements.

7. Data Retention & Deletion
Data is retained only for as long as necessary to fulfill the service purpose. Message metadata and analytics logs are generally retained for up to 90 days unless legally required otherwise.
Upon termination or written request, data will be securely deleted from our systems. 

8. Data Sharing with Third Parties
Media Connect advertising & marketing

9. may share limited data with:
Meta Platforms, Inc. (for WhatsApp Business integration). Telecom Operators and RCS providers for message routing. Payment Gateways for transaction processing. Service Vendors under strict confidentiality agreements. We do not sell or rent user data to any third parties.

10. Security Measures & Encryption
We implement industry-standard security practices including:
Data encryption during transmission (TLS/SSL). Access control and role-based authorization. Regular system audits and malware protection. Compliance with Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

11. Cookies & Tracking Technologies
We use cookies to enhance the user experience. You may choose to disable cookies in your browser; however, certain website functionalities may not operate as intended.

12. Data Transfer & Storage
All personal data is primarily stored and processed on secure servers located in India. In cases of international message routing (e.g., Meta servers), data may be processed in
accordance with platform-specific international transfer mechanisms.

13. User Rights
Under applicable laws, you have the right to: Access your personal data. Rectify inaccurate or incomplete information. Request deletion of your data. Withdraw consent for marketing communications. Requests can be made via email at the contact details provided below. We respond to all verified requests within 30 business days.

14. Policy for Children
Our Services are designed for business users and not intended for individuals under the age of 18. We do not knowingly collect data from minors. 

15. Updates to Privacy Policy
Media Connect advertising & marketing may periodically update this Privacy Policy to reflect regulatory changes or service improvements. Updates will be posted on our website with
the revised date. Continued use of our Services after such updates constitutes acceptance of the revised Policy.

16. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India, with exclusive jurisdiction of the courts of Nashik, Maharashtra.

17. Contact Information
For privacy-related concerns, data access requests, or compliance questions, contact:
Media Connect advertising & marketing
Email: contact@lokprabhamedia.com
Address: Oppo Life care Hospital,Cidco, Shop No7,Sairaj Apartment,Near Heak Auto, Lekha
Nagar Bypass Rd, corner, Rajiv Nagar, Nashik, Maharashtra 422009
Phone: +91 7507774687